About

Eco Friendly Packing

Delivery

Order Times

 Delivery Costs & Shipping

ECO FRIENDLY PACKING	MAINLAND UK	OFFSHORE  DELIVERY	ANYWHERE ELSE IN THE WORLD DELIVERY
DIFFERENT  DELIVERY ADDRESS / SPECIAL REQUESTS

 

 

 ECO FRIENDLY PACKING
We do not print the boxes to reduce the environmental cost. Plain recyclable tissue is used as filler and protective covering inside the box or bag. We may use pillow packs, polystyrene, bubble wrap and recycled corrugated cardboard for additional protection. Where possible, the non paper filler we use has been reclaimed from our in-bound deliveries, reducing the environmental impact. We also reuse plain, serviceable cartons received from in-bound logistics.

 

For smaller items we may use padded protective bags these are more convenient for you as they fit through letter boxes. Padded bags also eliminate wasted volume, which means fewer lorries on our roads.

 

A dispatch note is included for deliveries, no receipt or price information is ever included in a dispatch; your order confirmation email is your receipt. Our dispatch notes are printed on 100% recycled paper and can be recycled again. We do not include leaflets or advertising from third-party companies in our dispatches. A Search For A Gift Ltd current promotional leaflet or money off coupon included.

Please add your products to   to get a total shipping price. Your order will be with you within 2 - 4 working days after the day you placed your order.  (Unless it’s a personalised product).

Please add your products to   get a total next day shipping price.  Orders must be placed by 15.30 GMT on a normal working day (Mon-Thurs). If you would like to do this - please select the 'Next Working Day' shipping option when you check out. This service is subject to the items being in stock.

Next day delivery (Saturday Delivery)

Starting from £8.95, we can send your order out for guaranteed delivery the next working day between 8am and 6pm. The price rises incrementally if the total weight of your order exceeds 1kg.

 Please add your products to   get a total next day shipping price.  Orders must be placed by 15.30 GMT on a normal working day (Mon-Thurs). If you would like to do this - please select the 'Next Working Day' shipping option when you check out. This service is subject to the items being in stock. Sorry we don’t deliver to PO Box addresses, with this service.

What happens if you're out when the order is delivered?
We cannot arrange a specific time for delivery - this is out of our hands. Should delivery be attempted when you are out, the post office or courier company will leave a card. You can then call them to re-arrange delivery, or go to the depot to collect the parcel yourself. Both couriers and the post office return parcels to us if you have not collected them (or if the address you used is not correct) within a week (please check with your local depot for accurate return times). If you have not collected the parcel in time and you ask us to send your order out again, there will be a £5 admin and postage charge to cover the costs involved and we will send out your order again once the original parcel has arrived back. Should you wish a replacement order to be sent out faster, you will need to pay in full for a new order plus the £5 charge and you will then be refunded for the old order when it is received back into our warehouse.

 

 

OFFSHORE UK ISLANDS
All offshore UK islands including Guernsey, Jersey, the Shetlands, Orkneys, Isle of Man and Northern Ireland is charged by weight for postage and packing. Please select 'UK offshore islands' (either standard or next day) as your shipping option and any postage cost will be automatically calculated for you. Postage charges are applied to these destinations depending on the weight of the order because we do not always use Royal Mail. Other couriers do charge substantially more to deliver to these destinations and we have to reflect this. Delivery charges start at £4.95.  

Europe
Standard European delivery is up to 9 business days after the day you placed the order and Express European delivery is estimated 2-4 business days after you placed the order. Whether its 2, 3 or 4 days depends on the distance from the UK,. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given. Shipping costs are provided in           and at the  are an estimate and if your order is heavy we will need to get an exact quote from our international courier, which we will email as soon as possible.

We will not dispatch your order until you have confirmed that the new shipping cost is OK. Please add your home and work and mobile telephone number to help us contact you.

Outside Europe
Standard Airmail worldwide delivery is up to 15 business days after the day you placed the order (though it is often quicker than this) and Express worldwide delivery is estimated 2-7 business days after the day you placed the order. The exact number of days depends on the distance from the UK and the distance of your delivery address, e.g. the USA is 2-4 business days and the Cook Islands will be 7 business days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given.

Shipping costs provided in your  and at the  are an estimate and if your order is heavy we will need to get an exact quote from our international courier, which we will email as soon as possible. We cannot dispatch your order until you confirm that the new shipping cost is OK. Please add your home and work and mobile telephone number to help us contact you.

I WOULD LIKE TO SEND MY GIFT TO A DIFFERENT DELIVERY ADDRESS?
Yes we can do this, simply add a new delivery address to your account (either through your account page or at the checkout)... you can have as many different delivery addresses as you need and they will stay on your account for future use.

 Gift wrapping, hand written tags & cards or printed messages are all available. You can choose these options at the checkout.

 

SINGLE GIFTS

MULTIPLE GIFTS

If you check more than one item for gift wrap (either in your basket or at the checkout), you will be asked at the checkout if you would like them all wrapped together or separately. If you ask for them to be wrapped together, then this will count as 1 wrap with 1 charge of £3.95 or £4.95 if one of the items is large. A maximum of 4 items can be wrapped together. If you need to give any special instructions please type this into the message field at the checkout.
If you ask for them to be wrapped individually, you will be charged £3.95 or £4.95 per wrap/item. We are really sorry but some extra large items cannot be gift wrapped due to their size, if this is the case then N/A appears under the word Gift wrap? in the basket and at the checkout.

Gift Tags
Every wrap includes a gift tag. Just write your message into the message box at the checkout and we will then put that onto the gift tag when we gift-wrap your item. If you do not write a message, the tag will be left blank and we will presume you will want to write the message by hand.

Gift Vouchers

About Google Checkout

Search For A Gift offers Google Checkout which makes buying with us even easier. Google Checkout is a secure way to pay for items online, simply register once with your credit card details and you can shop anywhere that has the Google Checkout logo without having to share your credit card details with individual retailers.

The main benefits to using Google Checkout on Search For A Gift  are:

Google Checkout protects you from fraudulent unauthorised use of your card.

You only need enter your Google Checkout username and password when purchasing items online.

You can shop with confidence knowing your credit card number isn’t shared with retailers.

Just follow the simple steps below:

 

Place the items you want in your shopping basket  Check your order carefully.

At this point you can choose your delivery method and change the delivery address if it’s to be directly delivered. Confirm you agree to our terms & conditions.

Click  this will take you to Google Checkout button and you will be taken through to Google Checkout.

If you're using Google Checkout for the first time, you will need to fill out one short page to complete your first purchase. If you have used Google Checkout before, or have an existing Google account, then just sign in and your details will be loaded automatically.

Then click "Place your order now" button and that's it Google Checkout will email you order confirmation through.

Alternatively 
You can also place an order and keep your details private by paying with Paypal – one of the most well known internet payment options.

If you want to know more about these services go to

  

 

 About Security and our Privacy Policy

 All purchase transactions are placed threw either

     or            

By using these payment providers we are able to offer their fraud protection policy which covers you against unauthorized purchases made, using secure server or using secure socket layer technology (SSL), to ensure that your account and order details are safe and secure. We don’t share your purchase history or  personnel details with any other Third parties to ensure that your account and order details are safe and secure. We also utilize additional encryption techniques in the shopping basket and account system to shield sensitive data from malicious hackers or prying eyes. In the database, passwords and credit cards are encrypted for storage using advanced crypto techniques and their details are kept in a separate section of the database from your account information.

Are you aware
Our terms and conditions do not affect your statutory rights as a consumer. Your rights are the same on the web as they are on the high street.

'Web security is stronger than in virtually any other area of commerce. If you are happy paying for a meal, ordering goods over the phone or paying by credit card in a shop, then you should feel comfortable passing your details over the web.'
Internet Investor Magazine January 2000

Privacy Policy
If you have an account with us, we will know the following about you:

1) Your name and address plus any delivery addresses you set up.
2) Your telephone number
3) Your e-mail address

Your telephone number will only be used as a last resort for order or delivery problems. We guarantee, you will never be telephoned for any sales or promotional reasons.

Any personal information is collected for the use of processing your order; you do not have to give any non-essential information. All information is collected via our website, with personal information being collected over a secure connection. You have the option to unsubscribe from our mailing list when you open an account, if you choose to stay on our list you will receive an email once a month informing you of offers, news, competitions etc - you can request to be removed at any time.

We do use 'cookies' to make your shopping experience more personal. These cookies are used to remember who you are and enable you to save items into your basket, so you can continue shopping later.

You have our promise that we will not sell, loan or give your details to any third party without your prior consent.

Should you have any questions about our privacy policy, please email Customer Service at customerservice@searchforagift.co.uk

 SPAM (UCE - Unsolicited Commercial E-mail)
Search For A Gift Ltd in no way participates in mass unsolicited e-mailing (i.e. spamming), and any Search For A Gift Ltd affiliates are expected to adhere to this policy as well. Breach of our policy will result in the termination of the affiliate contract and immediate dismissal from the Search For A Gift Affiliate Program, with no refund.

Credit Card Fraud Warning
We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place with orders from overseas requiring maximum Code 10 security authentication. This means we contact the credit card issuing bank to confirm the name and address of the cardholder along with all the other regular security procedures. We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their client’s credit cards have been compromised.

 

 

PRODUCT RETURN	DAMAGED GIFTS / FAULTY ITEMS
RETURNS INSTRUCTIONS

If your purchase a gift from us and it arrives but It hasn’t met your expectations (or if the gift recipient didn't like it) - you can return it and we'll happily refund your money providing the item is in its original condition. You can cancel or return your order within 28 days without reason. We will refund your money, less any gift wrapping or additional shipping charges which you requested, within 30 days. You are required to return the goods and have a responsibility to take care of those goods whilst in your control. Unless the goods are faulty or were sent in error you will bear any costs in returning the goods. You will be responsible for any carriage or legal costs we incur in retrieving the item(s) should you not return them.

Make sure you pack things well and send the parcel by some method where you will get a signature on delivery.

Your rights to return goods to us will not apply in the following circumstances:

Any products that we have personalised customised or made specifically for you. If you have made a spelling mistake or wording error on your order and it is too late to cancel the production, we will not be able to cancel your order.

If you have purchased perishable goods e.g. food and fresh flowers.

- Toys that have been used. This does not affect your statutory rights.

PLEASE NOTE - If the product uses electricity and you live outside the UK, it is the responsibility of the customer to check the adapter and voltage requirements for the product to work with the end users domestic electricity supply.

  DAMAGED GIFTS / FAULTY GIFTS

If a gift arrives damaged or faulty, or we may have made a mistake and sent you the wrong gift by mistake, we will certainly replace it and refund you the cost of the return postage. You must notify us of any damage or fault within 7 days of receipt. If you do not want the item replaced, make sure you mention this in your return e-mail and you will be happy to refund in full upon return of the item to us. Faulty items do not have to be returned in original condition packaging

PLEASE NOTE - we regret we cannot accept the return of any gifts that have been used. Any items purchased from outside the UK cannot be returned or refunded if they are faulty because their use is outside the UK invalidates their warranty.

TO RETURN A GIFT

To return an item - follow these 5 simple steps and we can make sure you get your refund or credit note as soon as possible.

Waste Electrical & Electronic Equipment Regulation

Search For A Gift Ltd are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Please quote your order number when returning your WEEE item. If you have any questions, please contact us customerservice@searchforagift.co.uk

 Thank You

Our thanks go out to the following people who have helped Search For A Gift Ltd in setting up

·          Wayne & Martin @ Web Culture

·          Amanda & Nigel for being great friends & supporting us

·          Free digital photo’s from:

http://www.freedigitalphotos.net/images/view_photog.php?photogid=319

Andy Newson's portfolio is:
http://www.freedigitalphotos.net/images/view_photog.php?photogid=5

for Salvatore Vuono's portfolio is:
http://www.freedigitalphotos.net/images/view_photog.php?photogid=659

for graur razvan ionut's portfolio is:
http://www.freedigitalphotos.net/images/view_photog.php?photogid=987

address for Francesco Marino's portfolio is:
http://www.freedigitalphotos.net/images/view_photog.php?photogid=809

healingdream's portfolio is:
http://www.freedigitalphotos.net/images/view_photog.php?photogid=989